Shipping policy

We currently ship in the United-States, Canada, Australia, UK and EU.

For shipping outside of these countries, please reach out to our support.

For non-custom products, once you've placed your order, it usually takes 1-3 business days hours to process it for delivery.
Custom products can take a bit longer, but you can expect them to be processed in less than 10 days.

Based on the shipping partner the delivery time may differ.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

Returns and exchanges

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request.

To ask for a return, please contact our support 

Use this text to answer questions in as much detail as possible for your customers.

Warranty

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.