We currently ship in the United-States, Canada, Australia, UK and EU.

For shipping outside of these countries, please reach out to our support: support@becoolsolutions.com

For non-custom products, once you've placed your order, it usually takes 1-3 business days hours to process it for delivery.
Custom products can take a bit longer, but you can expect them to be processed in about 3 weeks.

Based on the shipping partner the delivery time may differ.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 30 days of the return or exchange request.
- This is not a custom product

To ask for a return, please contact our support: support@becoolsolutions.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Send to:

BeCoolSolutions
5560 E Buss Rd
Clinton, WI 53525
US


*Custom items and items from the scrap yard cannot be returned

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.